Shipping policy

Made to Order & Dispatch

All Wake Lap products are made specifically for each order rather than kept in stock. Before dispatch, every item is produced and checked for quality.

Please allow around 3–4 weeks from placing your order for production, inspection, and dispatch. During especially busy periods, this process may take a little longer. If there is a significant delay, we’ll contact you by email.

Where We Ship

Wake Lap delivers worldwide, including the United States, United Kingdom, Europe, Australia, Canada, and other locations served by standard international couriers.

Order Tracking

Once your order has been dispatched, we’ll email you a shipping confirmation with your tracking details. Every order includes tracking from dispatch through delivery.

If you have not received tracking information within five weeks of ordering, please contact us at info@wakelap.com so we can look into it for you.

Estimated Delivery After Dispatch

Delivery estimates start once the parcel has been dispatched, not when the order is placed. The total delivery period includes the production time above.

Customs, Taxes & Import Charges

For international orders, local customs authorities may charge import duties, taxes, or handling fees. These charges are set by your country and are the customer’s responsibility. Wake Lap cannot control or estimate customs charges or customs clearance times.

Shipping Address Changes

Please double-check that your delivery address is correct before completing your order. We cannot accept responsibility for packages sent to an incorrect address entered at checkout.

If you spot an error, email info@wakelap.com as soon as possible. We will try to update the address before dispatch, although changes cannot always be made once production has started.

Delivered, Lost or Stolen Parcels

Once a courier marks a parcel as delivered, Wake Lap cannot take responsibility for packages that are lost or stolen afterwards. If your tracking shows delivery but you cannot locate the package, first contact the courier directly using your tracking number. If you still need help afterwards, email us at info@wakelap.com.