Refund policy

Return & Refund Policy

All sales at Wake Lap are final.

Every product in our store is made to order specifically for you. Because each item is produced individually after your order is placed, we do not accept returns or exchanges for change of mind, buyer's remorse, or any reason other than a verified manufacturing defect or damage that occurred during shipping. We take pride in the quality of every product we ship, and we stand behind our work — but we ask that you review your order carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at info@wakelap.com within 7 days of confirmed delivery. When reaching out, include your order number along with clear photos of the damage or defect so our team can properly assess the issue. Once we have reviewed your claim, we will, at our sole discretion, offer either a replacement or a full refund. Please note that claims submitted after the 7-day window following confirmed delivery cannot be accepted under any circumstances.

What Is Not Covered

  • Change of mind or buyer's remorse
  • Damage caused by misuse, dropping, or any modification made to the product after delivery
  • Minor cosmetic variations between the product images shown on our website and the physical item you receive — every product is individually crafted, and slight natural variations in finish, texture, or appearance are expected and are part of what makes each piece unique
  • Delivery delays that fall within the estimated production and shipping window communicated at the time of purchase
  • Orders where an incorrect or incomplete shipping address was provided by the customer at checkout

Chargebacks

By completing your purchase on our website, you acknowledge and agree to this return and refund policy in full. Any chargeback or payment dispute filed outside of the conditions outlined above will be contested with complete documentation, including a copy of this policy, your order confirmation, proof of delivery, and delivery tracking confirmation.

Response Time

We aim to respond to all damage and defect claims within 2 business days of receiving your request. Our goal is to resolve every valid claim as quickly and fairly as possible.